B4 People in the UK are used to _____ excellent HAVE customer service in the shops and
B5 are not used to doing things _____ . We saw a SELF
TV programme about IKEA. The main idea of it
was a bad customer service, inconvenience cus-
tomers suffer putting furniture together.
B6 All _____ complaints looked ridiculous to us. THIS
Manuals from IKEA on assembling furniture are
so clear that a child can do it.
B7 They contain no words at all – just ______ steps DETAIL
on how to assemble it.
B8 I remember___ hall furniture in our apartment ASSEMBLE
in Russia. 30% of holes were not matching
and I had to drill holes with a bigger diameter or
at different angles to put pieces together.
B9 The mirror was much______ than the place for BIG
it and I had to drill new holes and cut metal shelf
holders to make everything fit. It took me a week.
I am sure that many Russian people have the
same ‘nice’ memories about assembling furniture.
We bought a bookcase with several shelves in
British IKEA once. ‘Cheap and cheerful’ as people
say. I assembled the thing in 15 minutes.
B10 Every hole was exactly in its place, it _____ easy BE
to assemble it even without instruction manuals
just using common sense. So, we are very
pleased with shop services here and don’t under-
stand why people complain.